Plan Your Escape

  • Policies

    Daily Rates in US dollars, based upon European Plan, are subject to a USVI accommodations tax, currently at 10%, and service charge, currently at 10%. The service charge covers gratuities for all resort employees with the exception of wait staff in our dining rooms, lounges and room service; these gratuities are discretionary. Rates apply to single or double occupancy. Maximum of 3 people per room. Third person in the room ages 12 years and older is an additional $80 daily, third person in the room ages 5-11 years is an additional $40 daily. Rates, tax and service charge subject to change without notice.

    ATTIRE AT CANEEL BAY

    Caneel Bay has become known throughout the Caribbean for its blend of gracious elegance and informality. To preserve this for our guests, we suggest the following guidelines. For dining in the Turtle Bay Estate House, we ask ladies and gentlement to dress for the occasion in appropriate evening resort wear. In the Caneel Beach Terrace and Caneel Beach Bar and Grill, there is a more casual atmosphere and gentlemen may choose to wear either long or short pants as part of their attire. During the daytime, please bring a shirt, wrap or cover-up to wear over your bathing suits when enjoying our restaurants, bars and public areas. On our tennis courts, traditional tennis attire is required. Collared shirts for gentlemen and a tennis dress or full-length blouse with skirt or shorts is appropriate for ladies. Proper tennis shoes are required for play on the courts.

    DEPOSITS/CANCELLATIONS

    A 3-night deposit plus tax and service is required to confirm all reservations. Deposit applies to first and last 2 nights of guests' stay. Deposits are required within 14 days from date of booking. If the reservation is made within 28 days of arrival date, a credit card deposit is required at time of booking. Deposit checks should be sent to: Caneel Bay, P.O. Box 720, Cruz Bay, St. John, U.S.V.I. 00831-0720. Full deposit will be refunded if cancellation is received 28 days in advance of arrival date for Winter bookings reservations and 14 days in advance for Spring, Summer and Fall bookings. Weekly package is based on 7-night stay; early departure is subject to surcharge for activities and services.

    Note: Reservations falling over the Christmas/New Year period require a 10-night minimum stay with arrival no later than Dec. 23. Any arrivals after Dec. 23 will be charged from Dec. 23.  At time of booking, payment of 5 nights room, tax and service charge is required; final payment is due by Oct. 1. The cancellation/revision period ends Oct. 1; cancellations/revisions after Oct. 1 will result in full forfeiture of payment.

    ARRIVAL & DEPARTURE

    Flights are available directly to St. Thomas. A valid passport or original copy of your birth certificate with photo I.D. is required for travel to the USVI. We look forward to greeting you at our airport lounge at the far end of the baggage claim area at Cyril King Airport, St. Thomas. You will receive welcome information and refreshments, and then be escorted by taxi to our private ferry for the 35-minute journey to Caneel Bay. A per person transfer fee applies, and includes unlimited use of the ferry between St. Thomas and Caneel Bay during your stay as well as baggage handling and taxi fees for your arrival and departure (transfer fee is prepaid and applied against your advance deposit). Arrangements can be made for private water taxi service on request at an additional charge.

    Transfer Rates: $110 per person for adults; $55 per person for children 5-11 years of age; children under 5 years old are complimentary.

    Guests may check in after 3 p.m. Check-out time is 11 a.m.

    PEACE, QUIET & KIDS AT CANEEL

    We have set aside a collection of rooms for families traveling with children. They include all areas of Caneel Bay Resort except Paradise, Scott Beach and Cottage 7 guest room accommodations. With five additional beaches to utilize, families with children have a great many options from which to choose. The following are 2014 dates that children under 12 years of age are permitted on Scott Beach, Paradise Beach and Cottage 7: Easter (Apr. 10-20, 2014; Mar. 26-Apr. 5, 2015), Thanksgiving (Nov. 21-30, 2014) and Christmas (Dec. 16, 2014-Jan. 3, 2015).. All dates are inclusive.

    The children's center, Turtle Town, offers supervised activities for a nominal charge. Caneel Bay is blessed with 7 gentle, white sand beaches and over 170 acres of parkland for you to explore. We respectfully ask our guests, both young and old alike, to maintain Scott and Paradise Beaches for those wishing to hear only the quiet lapping of waves and the rustle of the leaves in the sea grape trees. So, please - no children under 12 years of age on Paradise and Scott, Caneel's quiet beaches. You'll find there is more than enough Caneel for everyone to enjoy.

    GROUPS

    Group rates are honored for a block of 10 rooms or more. For detailed information on special group rates, please use our Electronic Form. You may also send an Email directly to: Group Rates Inquiry, or call our New York sales office at 212-845-0583 between 8 a.m.-5 p.m. (EST), Monday through Friday.

    PET POLICY

    Due to Caneel Bay's unique environment and location within the National Park, we respectfully advise guests that pets are not allowed at the resort with the exception of service animals.