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Walking through the arrivals gate, you will keep to the left and this will bring you into the baggage claim area. At the far right-hand corner of the room beyond the luggage belts, you will see a sign for Caneel Bay. Our reception area is located here. We suggest you proceed there immediately, while the baggage is processed. Our colleagues will welcome you and undertake the registration process at this time. A selection of refreshments is available in our arrivals lounge, along with visitor information and maps. You will be provided with baggage tags showing your room number and once your luggage is retrieved and tagged, it will be taken by a Caneel Bay representative. You are not required to handle your luggage from this point, until you arrive in your room.
At this time, you will be directed to our safari bus and taken down to the dock at Charlotte Amalie, a 10- to 15-minute ride. The ferries are owned and operated by Caneel Bay and are clearly marked accordingly.
Subject to the ferry schedule, we suggest you walk around the historic area located adjoining the dockside. There are a number of options for dining, interspersed with some world-renowned shopping and stalls offering local fare. Our airport representatives will be pleased to arrange transportation for you to Charlotte Amalie in advance of the regular transportation provided to the dock. If you choose to enjoy a meal or some shopping, please keep an eye on the time and be at the point where our ferry departs at least 10 minutes prior to departure.
As our ferry has the capacity to leave the U.S. Virgin Islands, you will be required to have your name checked against our guest manifest by a representative of Homeland Security. Our ferry personnel will then assist you aboard and offer iced water, fruit or rum punch. The boat ride to St. John takes a pleasurable 35 minutes. Transfers are available at a one-time charge of $110 per person, which covers the arrival/departure transfers between St. Thomas airport and Caneel Bay, as well as unlimited use of Caneel's ferry between St. Thomas and the resort (discounted 50% for children ages 5 to 11 years old and complimentary for children 4 years old and under). The transfer fee is prepaid and applied against your advance deposit. If you arrive after the last scheduled ferry departure, our airport lounge staff will reserve a water taxi transfer from Red Hook to Caneel Bay.
The airlines request that you arrive at the airport 3 hours prior to your flight departure from St. Thomas.
Effective November 1, 2015 (times and ports subject to change)
|DEPART CANEEL BAY||DEPART ST. THOMAS|
|6:15 a.m. - to National Park Dock|
|8:30 a.m. - to National Park Dock||9:30 a.m. - from National Park Dock|
|10:15 a.m. - to Charlotte Amalie||11:00 a.m. - from Charlotte Amalie|
|12:30 p.m. - to Charlotte Amalie||2:15 p.m. - from Charlotte Amalie|
|3:00 p.m. - to Charlotte Amalie||3:45 p.m. - from Charlotte Amalie|
|4:30 p.m. - to Charlotte Amalie||5:15 p.m. - from Charlotte Amalie|
During the day the Caneel Bay ferries depart either from downtown Charlotte Amalie, or from the National Park Dock near Red Hook at the east end of St. Thomas. Our airport lounge staff will arrange for your taxi transfer to the ferry. Ground transfer time from the airport to Charlotte Amalie is approximately 10 minutes and to the National Park Dock approximately 30 minutes. Ferry transfer time from Charlotte Amalie to Caneel Bay is approximately 35 minutes and from the National Park Dock to Caneel Bay approximately 15 minutes (transfer times are approximate and may vary depending upon prevailing conditions).
Locally operated taxis are readily available for hire at the resort entrance.
A day spent driving around St. John is a fun way to explore the island - it's hard to get lost as there is basically one road and you are usually driving in an easterly direction towards the town of Coral Bay or westerly towards the main town of Cruz Bay. The road is quite steep in some areas with sharp bends, so we advise caution when driving, especially at night when you may meet donkeys or deer on the road. Please observe the speed limit and remember we drive on the left, so drivers, remember to keep your shoulder to the shoulder! There are many beautiful spots particularly along the north shore and we recommend stopping at the overlook just before Trunk Bay for a great photo op and also a visit to the ruins of the Annaberg Sugar Mill offers spectacular views towards the BVI.
We have two-door and four-door Jeep rentals available on property, which are ideal vehicles for island conditions. The rental office is located to the right of Cololoba Boutique and Gift Shop. During high season it is highly recommend that a reservation is made well in advance of arrival, they do sell out quickly. For further information or to make a reservation, please contact the Concierge or call 340-776-6111.